Privacy policy

Clubora ("Clubora," "we," "us," or "our") provides software for private clubs and their members. This Privacy Policy describes how we collect, use, and share information when you use the Clubora mobile application for iOS and Android (the "App"), related member services, the Clubora marketing website, and club public websites we host.

Clubora is provided to you through your private club. Your club is the primary relationship for membership services. Clubora processes information on behalf of your club to deliver the App and related features.

The Clubora marketing website (including clubora.golf) is separate from your club's member services. If you request a product walkthrough, we collect the information you enter on that form: your name, club name, email address, and any optional role, phone number, membership size, or message you provide.

Walkthrough requests are emailed to Clubora through our email provider (Resend). We do not store these requests in a Clubora customer database. Copies exist in our sales inbox and in Resend's email logs so we can reply and operate email delivery.

We use this information only to respond to your request and related follow-up. We do not sell it or use it for third-party advertising.

Club public websites we host may set a first-party cookie named ccos_visit_session. It stores a random identifier for about 30 days so the club can see first-party visit counts (page path, referrer, coarse location from hosting headers, and browser user agent). It is not an advertising cookie and is not set on the Clubora marketing homepage.

On the Clubora app host (the same domain that serves sign-in, the staff dashboard, and the member portal), signing in sets first-party authentication cookies from our authentication provider (Supabase Auth) so you stay signed in. The host may also use first-party cookies required to operate and secure the application.

The Clubora marketing website does not use third-party advertising pixels, social-media pixels, or third-party analytics tags.

We collect the following categories of information:

• Account and identity information, such as your name, email address, and authentication identifiers when you sign in with email and password, Google, or Apple.
• Membership and profile information provided by your club, such as member number, membership tier, phone number, address, handicap, family members, and profile photo.
• Club activity and operational data, such as tee time and court reservations, dining orders, event registrations, lesson bookings, billing statements, payment history, and messages you send through club features.
• Device and app settings you choose, such as theme preference and whether Face ID or Touch ID unlock is enabled on your device.
• Support and communications, such as information you provide when contacting your club or us about the App.
• AI assistant interactions, such as prompts and responses when you use in-app AI features.

The App does not request access to your device camera, microphone, contacts, or precise location for its core features. Biometric authentication (Face ID or Touch ID) is processed locally on your device by Apple or Google; Clubora does not receive or store your biometric data.

Payment card numbers and bank account details are entered directly with Stripe, our payment processor. Clubora does not store full card numbers or CVV codes.

Passwords are handled by our authentication provider (Supabase Auth). Clubora does not receive or store your plaintext password.

We use the information described above to:

• Authenticate you and provide access to your club's member portal in the App.
• Display membership details, reservations, billing, directory listings, and other club services.
• Process payments and statements through Stripe when you pay invoices or save a payment method.
• Send operational notifications related to your club account when enabled by your club.
• Provide optional AI-assisted features within the App.
• Maintain security, troubleshoot issues, and improve the App.
• Comply with legal obligations and enforce our terms.

We share information only as needed to operate the App and as directed by your club:

We do not sell your personal information. We do not use your information for third-party advertising.

• With your club and its authorized staff, who manage membership records and club operations.
• With service providers that help us run the App and website, including Supabase (database and authentication), Stripe (payments), Vercel (hosting), Resend (transactional and sales email), and xAI (optional AI features). These providers process data under contractual obligations and only for the services they provide to us.
• With Apple or Google when you choose to sign in with Apple or Google; those providers handle authentication according to their own privacy policies.
• When required by law, regulation, legal process, or to protect the rights, safety, and security of users, clubs, or Clubora.
• In connection with a merger, acquisition, or sale of assets, subject to continued protection of your information.

We retain information for as long as your club maintains your membership account and as needed to provide the App, comply with legal obligations, resolve disputes, and enforce agreements. Your club may set additional retention practices for member records.

Walkthrough request emails are retained in our inbox and email-provider logs as needed to respond to you and operate email delivery. We do not keep a separate marketing-lead database.

When you sign out of the App, your session token is removed from the device. Biometric unlock preferences are stored locally in your device's secure storage until you disable them or uninstall the App.

Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing.

Because Clubora processes member information on behalf of your club, many requests are best directed to your club's membership or privacy contact. Your club controls membership records and can update or deactivate your account.

You may also contact us at support@clubora.golf for privacy questions or requests related to Clubora's processing. We will respond within a reasonable time and may need to verify your identity or coordinate with your club.

You can disable Face ID or Touch ID unlock at any time in the App's Settings. You can sign out to remove your session from the device.

We use industry-standard safeguards, including encrypted connections (HTTPS), secure session storage on mobile devices, and role-based access controls within the platform. No method of transmission or storage is completely secure; please use a strong, unique password and keep your device secure.

The App is intended for club members and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

Clubora is operated from the United States. If you access the App from outside the United States, your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. Those countries may have different data protection laws than your country of residence.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes may also be communicated through the App or by your club. Your continued use of the App after changes become effective constitutes acceptance of the updated policy.

For privacy questions or requests about Clubora, email support@clubora.golf.

For questions about your membership record, billing, or club-specific policies, contact your club directly.